Returns & Exchanges
At Ugaoo, we strive to ensure your green friends arrive in perfect health, but if your order is damaged or incorrect, we offer a hassle-free 7-day return policy for all plants and gardening essentials.
Initiate Request
Log into your account and navigate to 'My Orders' to select the items you wish to return within 7 days of delivery.
Provide Documentation
Upload a clear photo or video of the damaged plant or product to help our horticultural team assess the issue.
Quality Inspection
Our team will review your request and arrange a reverse pickup or process a replacement if the item is found to be defective.
Refund or Replacement
Once approved, your replacement will be dispatched immediately or a refund will be credited to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing